Basket Mile
Frequently Asked Questions
Basket Mile keeps a single catalog of 1,000 pieces in Memphis, Tennessee — counter-height dining sets on one side, cushions, throws and small accents on the other. Every order ships free, with no minimum spend: handling takes 1–2 business days, delivery 3–5, and returns run 30 days from delivery.
Consider an order that arrives damaged: photograph it, email us within 30 days of delivery, and a replacement or refund follows — refunds land back on PayPal within 5–7 business days of the return reaching Memphis.
- Can I order a single item, or is there a minimum?
- There is no minimum. One cushion cover ships free, and so does one dining chair.
- How do I track my order?
- A tracking number is emailed when the parcel leaves the warehouse, usually within 1–2 business days of the order.
- Do you sell gift cards?
- We do not currently issue gift cards; orders are placed directly through the catalog.
- Can business buyers order in volume?
- Yes, for offices and staged properties. Email us with quantities and addresses and we confirm handling and delivery windows before you pay.
- Is shipping free on every order?
- Yes. There is no minimum spend, no handling fee and no large-item surcharge. The shipping line at checkout reads zero whether you buy one cushion or a six-piece dining set.
- How long does delivery take?
- Orders are handled in 1–2 business days and delivered in 3–5 business days. Both windows count working days only, so a Friday afternoon order is picked on Monday and Tuesday.
- Can I return an item that does not fit my room?
- Yes. Returns are accepted within 30 days of delivery on unused items in original packaging. Email us with the order number and we send return instructions the same working day.
- How does Basket Mile keep prices at 30–50% of retail?
- We buy end-of-line and overstock furniture in volume, keep one warehouse and skip seasonal campaigns, then pass the difference through as a standing markdown.